Shipping & Returns

Digital products

No Shipping:  Digital products do not ship.  Digital products download directly to your computer.  Please login to your account to access your downloads.


FLAT RATE Shipping

Shipping: Whether you buy one, two or all our Silhouette products, shipping is always $5.00 (US customers); $12.00 (Canadian customers); and $17.00 (EU and Australian customers).


usps priority mail

USPS: We ship exclusively with the United States Postal Services (USPS).  All our shipments are sent priority mail. Shipments leave our warehouse within 1-3 days post order.  We follow the USPS holiday schedule.



Returns: are only possible for unopened/unused Silhouette products within 30 days of purchase. We do not otherwise offer refunds or returns on product.  Digital products are not eligible for return or refund.

Returns must be authorized by contacting Unauthorized returns not accompanied by a Return Authorization Number will not be accepted.

We are, however, able to support products by providing assistance to facilitate the proper use of products, or to repair, replace, or exchange faulty products under warranty, working in conjuction with Silhouette America.