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-   -   PLEEEEEAAASE SOMEONE HELP!!! (http://www.digitalscrapbookingstudio.com/forum/showthread.php?t=11047)

Georgedinah 05-22-2012 03:35 AM

PLEEEEEAAASE SOMEONE HELP!!!
 
So I spend a lot of money here. I have several downloads I wanted to get done tonight on my painfully slow internet. I log on over and over again and I can't find ANYWHERE MY ACCOUNT to look at my orders like I always do. I mean, it should be one of the things easy to find here. Ya would think like in the top menus! But I can't find it! So I send an email thru contact us, which I have had little luck with of late, and now I log on over and over and it wont show I am logged in and I can't get to my account no matter what page I am on!
UGH!
I sent an email last week about being charged a lot on some items I shouldn't have been and still no one has emailed me back.
I REALLY want to work on the items i paid for already! Not looking to use the site for freebies!
HELP!
Thanks!
Dinah

Toiny 05-22-2012 06:18 AM

Re: PLEEEEEAAASE SOMEONE HELP!!!
 
Hi Dinah,

I'm sorry you've had trouble! I am researching that now. I did just test your account and I was able to login and see that you have downloads available. I'm sending you a more detailed email with further information :D

Smooches,

Toiny

Georgedinah 05-24-2012 09:26 PM

Re: PLEEEEEAAASE SOMEONE HELP!!!
 
Toiny,
IS THERE ANYWAY you can call me??? My husband has also looked at this, and I have still received NO EMAILS! I CAN I found that I can log in to the commercial shop and there IS an MY ACCOUNT link on one page. When I click on that it shows ONE order from 2011. Then when I try to find MY ACCOUNT in personal use site I go from page to page and I see NO LINK that says ACCOUNT or MY ACCOUNT. PLUS THE SITE DIDN'T REMEMBER PASSWORD I had forever, and it changed it, and it didn't remember that, and now I have a new one, but can't change THAT myself because there is NO LINK FOR MY ACCOUNT!!!!!!!!!!!!!!! Tried on FIVE PCS NOW!
PLEASE can you call????
Emailing my #
ON my knees,
Dinah

Georgedinah 05-24-2012 09:28 PM

Re: PLEEEEEAAASE SOMEONE HELP!!!
 
I have a degree in Web Developement!!!!! This site is HAVING PROBLEMS!!!

Georgedinah 05-25-2012 04:11 PM

Re: PLEEEEEAAASE SOMEONE HELP!!!
 
THREE DAYS NOW, and NO HELP!! No Email, No Call...NOTHING.
UGH!
Someone please help me
Dinah

Ambowife Designs 05-25-2012 08:38 PM

Re: PLEEEEEAAASE SOMEONE HELP!!!
 
Dinah do you have us allowed in your email account? I am pretty sure Toiny had emailed you a new password.
I'm so sorry your problem with our store hasn't been corrected yet.

here are a few answers about the my account buttons in the personal use store.

when you are logged in the my account button is below the search button in the left column or you can find it in the header by hovering over shop>personal use shop>my account

wish list is also there.

have you cleared all your cache and cookies and temp internet files? when we do any updates in the store it helps to minimize problems if old cookies and cache stores are emptied.

you can see how to do that here, this may be helpful to other customers too :)
http://www.wikihow.com/Clear-Your-Browser%27s-Cache

email me at [email protected] if you want me to send you a new password. I can certainly do that and after your cookies and cache are cleared hopefully that will fix the problem.

Toiny 05-26-2012 01:42 AM

Re: PLEEEEEAAASE SOMEONE HELP!!!
 
Dinah, Tracy is correct we have emailed you. I have sent you personal emails, and responded via the CS form you used to contact us. This has been tested and proven to work with all customers.

I think you need to clear your cookies, cache and restart your browser. Please try that and see if the new information I sent you works.

Kind regards,

Toiny

Georgedinah 05-26-2012 06:49 PM

Re: PLEEEEEAAASE SOMEONE HELP!!!
 
Clearing everything did make the "my account" links reappear, thank you.
The only mail I received was password resets. I even checked junk. Thanks for the help on the forum, I appreciate it.
This has been very frustrating.
Dinah

Ambowife Designs 05-27-2012 01:49 AM

Re: PLEEEEEAAASE SOMEONE HELP!!!
 
I'm glad the clearing cookies and cache helped Dinah.
I hope you were able to download the rest of your orders too.
Tracy :)


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