theStudio

theStudio (http://www.digitalscrapbookingstudio.com/forum/index.php)
-   General Chatter (http://www.digitalscrapbookingstudio.com/forum/forumdisplay.php?f=13)
-   -   Bad Link (http://www.digitalscrapbookingstudio.com/forum/showthread.php?t=14050)

btmo-Pat 06-15-2013 05:22 PM

Bad Link
 
How does one go about getting a link in the store fixed?
I contacted the owner via this forums pm system and through the store system, and have yet to receive a response.

Should I contact the designer directly?

Thank you for your help
:)

manu79 06-15-2013 05:54 PM

Re: Bad Link
 
Yes, hun, probably the best solution, because Toiny is living in Germany and most likely in bed now. Seems there were some files not uploaded to ftp fully. If it was a purchase from my new collection "Just The Way You Are" it is already fixed and you can dl again.

Robyn 06-15-2013 05:56 PM

Re: Bad Link
 
Hi Pat,

Sorry you are having problems. PM is not an ideal way to contact us re any store problems you may have. If you go to the store page and up the top hover your mouse over the Studio and you will then see contact and you can fill out from there exactly what the link is that you are having problems with. You should get a pretty quick response then - I'll take a look for you and see if I can fix it.

EDIT...... Sorry guys, I'm telling you the wrong info here.

You need to send an email to........
customerservice@digitalscrapbookingstudio.com

NancyP 06-15-2013 06:25 PM

Re: Bad Link
 
Robyn, thanks!! Didn't know about that contact link! Just sent you a contact about a bad link.

Robyn 06-15-2013 06:44 PM

Re: Bad Link
 
Sorry guys, I'm telling you the wrong thing here.

You need to send an email to........
customerservice@digitalscrapbookingstudio.com

NancyP 06-15-2013 09:21 PM

Re: Bad Link
 
OOPS, that's ok, we are all allowed ONE mistake-----now mind you, Robyn, I said ONE!!! 8D:DD:love:

Robyn 06-15-2013 09:28 PM

Re: Bad Link
 
I'll try and keep it down to just one Nancy!
http://freeemoticonsandsmileys.com/3...mbarrassed.gif

NancyP 06-16-2013 07:32 AM

Re: Bad Link
 
Nah!!! You're such a sweetie---you're allowed TWO!!! As long as you promise to never reveal how many mistakes I've made in my lifetime!!!!8D8D8D

Robyn 06-18-2013 01:48 AM

Re: Bad Link
 
I've just found out that I did tell you the right thing. If you use the contact form at the top of the site it should go through to customer service - the same as the direct email. After a recent upgrade it is now not working as it should be........but will be fixed ASAP.

NancyP 06-18-2013 07:18 AM

Re: Bad Link
 
See that!!!! You are mistake free!!!! WOOOT WOOOT!! Hugs

Robyn 06-18-2013 07:39 AM

Re: Bad Link
 
You are my new best friend Nancy!!
http://freeemoticonsandsmileys.com/3...eys/flower.gif


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