theStudio

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-   About theStudio (http://www.digitalscrapbookingstudio.com/forum/forumdisplay.php?f=278)
-   -   Why the site is slow (http://www.digitalscrapbookingstudio.com/forum/showthread.php?t=6209)

Ambowife Designs 10-29-2009 06:38 PM

Why the site is slow
 
yes the site is running slower than usual due to the increased traffic with the 50% off sale that is currently running as well as the Halloween Bash.

We appologise for the slow download speeds also, this is due to the same issue, so many customers downloading their purchases at the same time.
The site should be running faster when less traffic is coming in and out.

Thank you for your patience everybody


Tracy
Ambowife Designs
SAS Admin Team

kimberkatt 10-30-2009 08:11 AM

Well, that's a good thing then!! More people coming on over to join the fun here at SAS!!! Whoohoo! :(( :DD :(( :DD

shabba 10-31-2009 04:28 AM

thanks!!!
 
Thanks for letting us know! I thought it was my pc that was slow again!

Ambowife Designs 10-31-2009 04:34 AM

The forum isn't too bad for speed right now it is mainly the store with our huge sale going on the customers are stampeding in and our server is running hot LOL. we should be okay on the forum though, fingers crossed :)

shabba 10-31-2009 03:52 PM

Header
 
Well, I think the forum is a bit slower then usual, but that might be my pc then! But, all of a sudden the header is gone! So I can't go to the shop or the gallery....I don;t know how this happened. All I see is a little red X
in the left upper corner

kimberkatt 10-31-2009 03:55 PM

Sharon, did you try clearing your cookies/cache? sometimes that fixes things... I think the forum is a little bit slow right now because of the Halloween Grab Bag Goodies every one is downloading...

shabba 10-31-2009 04:09 PM

coockies
 
I don't really know how to do that without loosing my saved passwords on all kinds of sites....

pinkunicorn 10-31-2009 04:21 PM

Store is gone
 
The store seems to have crashed. I had items in my cart and I have been trying to checkout for over two hours.

Now, the server says "oops link broken". DD was hacked Thursday afternoon and RF, the site owner just emailed and said "the site is gone", could be 2 weeks b4 they can get back online.


So if SAS is offline b/c of increased traffic that's a good thing and will correct.

Divine Digital, on the other hand has been wiped out because of some unbelievably ugly ppl that think interfering w a scrapbook site is a joke.

Will SAS honor sale prices if we cannot check out?

pinkunicorn:confused:

Ambowife Designs 10-31-2009 04:31 PM

Okay well I am thinking this is due to the huge traffic we have had over the past few days. and crossing my fingers that it is. I am sure we will honor the sale prices pinkunicorn :) But we should be back up and running in no time if it's just a traffic heart attack LOL
Sorry everyone for the disruption :(

lovetocraftbetty 10-31-2009 07:43 PM

Tracy, thanks for letting us know about the store.
I was getting very frustrated until I came into the forum and saw this posting.

I have been trying to download my October 29th purchase for the past three days and still do not have all of my order downloaded. I have been able to get only 3 of 10 kits that I purchased.

Ambowife Designs 10-31-2009 07:55 PM

I'm sorry Betty, the whole huge downloads and traffic all converged on us and the server blew a gasket. We should be up and running again smoothly by Monday and the sale will be extended. Everyone will get their downloads, the zip files have 35 days from date of purchase before they expire and even then we can adjust if you didn't manage to get them all. I really do feel your frustration, it's slow going from our side too.

Thank you all for your wonderful patience and understanding while we deal with this hiccough.

Tracy


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