I am so sorry you've been having these issues. The store owner's (Julie) computer went down over the weekend and she's just now getting caught up on her emails. I assure you that this isn't a regular occurrence. I will email the other administrators for you and try to get this cleared up ASAP. I know from reading some various threads on other sites recently that Paypal has been having TONS of issues communicating with zencart and there's been numerous complaints about them losing orders. I haven't heard about our site being affected though until your issue. But I'm sure now that I've sent off an email that your download links will be issued promptly. Again, I'm so sorry this happened.