Sorry you are having problems. PM is not an ideal way to contact us re any store problems you may have. If you go to the store page and up the top hover your mouse over the Studio and you will then see contact and you can fill out from there exactly what the link is that you are having problems with. You should get a pretty quick response then - I'll take a look for you and see if I can fix it.
EDIT...... Sorry guys, I'm telling you the wrong info here.
You need to send an email to........