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  #1  
Old 12-04-2010, 06:31 PM
teresaj teresaj is offline
theStudio Picasso
 
Join Date: Aug 2008
Posts: 1,901
Default STORE PROBLEMS

Is anyone having problems getting todays daily download when I place it in my card and checkout everytime I log in with my user name and password it carries me back to the log in screen. If I go to the store and log in first and add the item to my cart it carries me back to the log in screen. When I try to reregister it won't let me do that either. Help! I don't want to miss out on the daily download. Thanks so much. Teresa
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  #2  
Old 12-04-2010, 10:30 PM
njacobson njacobson is offline
theStudio Artist
 
Join Date: Oct 2010
Posts: 171
Default Re: STORE PROBLEMS

I've had the same problem all day today. I've tried numerous times with no luck.
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  #3  
Old 12-05-2010, 01:58 AM
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Min Min is offline
theStudio Designer
 
Join Date: Sep 2008
Posts: 6,286
Default Re: STORE PROBLEMS

Unfortunately I cannot help you but I did bring it to the attention of out admin team - hope the issue will be solved soon!
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  #4  
Old 12-05-2010, 02:08 AM
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Angeltown Angeltown is offline
theStudio Admin Team Member
 
Join Date: Apr 2010
Location: Dallas
Posts: 756
Default Re: STORE PROBLEMS

I just ordered today's d/l w/o any issues. I wish I could help you but I'm not an expert on this cart. I'm sure they'll let you know what to do so you don't miss today's download...
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  #5  
Old 12-05-2010, 03:57 AM
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Toiny Toiny is offline
theStudio Owner
 
Join Date: Sep 2008
Location: Germany
Posts: 9,572
Default Re: STORE PROBLEMS

Hi Teresa,

I've sent you a PM. You should be feeling a little happier

Smooches,

Toiny
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  #6  
Old 12-05-2010, 09:03 AM
lareau25 lareau25 is offline
theStudio Scrapper
 
Join Date: Sep 2010
Posts: 6
Default Re: STORE PROBLEMS

I'm having the same issues. Yesterday I thought it was my password so I clicked forgot my password. The new password didn't work either. Please help!! thanks.
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  #7  
Old 12-05-2010, 02:04 PM
njacobson njacobson is offline
theStudio Artist
 
Join Date: Oct 2010
Posts: 171
Default Re: STORE PROBLEMS

I'm still having the same troubles today unfortunately. Please let me know when the problem is resolved.
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  #8  
Old 12-05-2010, 02:34 PM
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Ambowife Designs Ambowife Designs is offline
theStudio Designer
 
Join Date: Aug 2007
Location: Temora, Country NSW, Australia
Posts: 16,776
Default Re: STORE PROBLEMS

Hi Ladies, with some customers this is a cookies problem, close your browser delete your cookies and temporary internet files then try again and it may resolve the problem.
Other than that I don't know why it would be doing that but am sure Toiny has probably brought it to the attention of our techie guy
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  #9  
Old 12-06-2010, 04:12 PM
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Ambowife Designs Ambowife Designs is offline
theStudio Designer
 
Join Date: Aug 2007
Location: Temora, Country NSW, Australia
Posts: 16,776
Default Re: STORE PROBLEMS

Update on this problem,
I've had a few ladies experiencing this problem and they were able to log in by using a different browser. Sometimes browsers can be fickle and updates can effect your internet viewing and cookies etc. hope that helps some of you girls
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Studio Designer~Creative Team and QC Liason


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  #10  
Old 12-06-2010, 05:45 PM
njacobson njacobson is offline
theStudio Artist
 
Join Date: Oct 2010
Posts: 171
Default Re: STORE PROBLEMS

I didn't try anything different today (I'd cleaned out my cookies the day before I had the problem) but I was able to log in today and check out. So whatever made the difference, I'm grateful for it. Thanks to Tracy who sent me the download links yesterday.
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  #11  
Old 12-07-2010, 05:20 AM
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Ambowife Designs Ambowife Designs is offline
theStudio Designer
 
Join Date: Aug 2007
Location: Temora, Country NSW, Australia
Posts: 16,776
Default Re: STORE PROBLEMS

No worries hun, yes a lot of customers who couldn't get in yesterday seem to be having more success today, perhaps it was just a busy traffic thing!! Anyway I am glad it is seeming better today
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Studio Designer~Creative Team and QC Liason


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  #12  
Old 12-08-2010, 06:49 AM
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DarleneH DarleneH is offline
theStudio Monet
 
Join Date: Oct 2007
Location: California
Posts: 3,985
Default Re: STORE PROBLEMS

Yes, this log-on problem happened to me yesterday, too, but I was able to get on in the evening. It appears to be related to high-traffic, so (I know it's a pain) but if it happens to anyone else, just try a little later.

Toiny is aware of this problem and is working with our tech guy to see if this can be fixed sooner than later. Thanks for your patience!
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  #13  
Old 12-14-2010, 02:25 PM
CM Silly CM Silly is offline
theStudio Artist
 
Join Date: Aug 2009
Location: Louisiana
Posts: 222
Default Re: STORE PROBLEMS

It happened to me too. I hope it's not like last month. I couldn't get back into the store for 10 days. I'll try back later,I guess. The thing is ..I forget to come back. I have a mental list of stores I visit daily and once I have been to the particular store on the list once,it gets checked off on my mental list and I forget about it.
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