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Old 10-30-2007, 05:45 PM
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janalyn janalyn is offline
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Default Having Problems Downloading Products?

Deleting Temp Internet Files - Clearing Browser Cache

If you are experiencing trouble with downloading zip files please follow these steps.

If you use Windows Internet Explorer version 7

1. Click on Tools (or the Tools icon) from the Command Bar
2. Select Delete Browsing History...
3. Click the Delete files... button near Temporary Internet Files
4. Click Yes when prompted to delete temporary Internet Explorer files
5. Click the Close button
6. Delete any empty folders that were created during the failed download attempt
7. Empty your Recycle Bin
8. Reboot your computer

If you use Firefox version 2

1. Click on Tools from your browser's main menu
2. Select Clear Private Data...
3. Ensure that Cache is checked
4. Click the Clear Private Data Now button
5. Delete any empty folders that were created during the failed download attempt
6. Empty your Recycle Bin
7. Reboot your computer

If you use Microsoft Internet Explorer version 6

1. Click on Tools from your browser's main menu.
2. Select Internet Options
3. Under the General tab, click Delete Files... in the Temporary Internet files section.
4. Delete any empty folders that were created during the failed download attempt
5. Empty your Recycle Bin
6. Reboot your computer

If you use Firefox version 1.5

1. Click on Tools from your browser's main menu.
2. Select Options
3. Select the Privacy icon
4. Select Cache tab.
5. Click the Clear Cache Now button
6. Delete any empty folders that were created during the failed download attempt
7. Empty your Recycle Bin
8. Reboot your computer

If you use Safari

1. Click on Safari from the main menu.
2. Click Empty Cache...
3. Delete any empty folders that were created during the failed download attempt
4. Empty your Recycle Bin
5. Reboot your computer

If you use Opera

1. Click on Tools from your browser's main menu.
2. Select Delete private data...
3. Click the Delete button
4. Delete any empty folders that were created during the failed download attempt
5. Empty your Recycle Bin
6. Reboot your computer

If you use Netscape

1. Click on Edit from your browser's main menu.
2. Select Preferences
3. Select and expand the Advanced category.
4. Click on Cache
5. Under Set Cache Options:
1. Click Clear Memory Cache
2. Click Clear Disk Cache
6. Click OK
7. Delete any empty folders that were created during the failed download attempt
8. Empty your Recycle Bin
9. Reboot your computer
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