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Old 04-02-2008, 12:28 PM
blessednana blessednana is offline
SAS-y Scrapper
Join Date: Jan 2008
Posts: 1
Angry UnHappy Customer

The following is a copy of my last contact letter to SAS. I would like to know if anyone else has ever had this problem with SAS.

This is my 3rd request!!!! On my order number #4255 I did not receive a download option for "Baby's First Year Template Kit" This is the first time I have ever had any problems downloading my purchases from any scrap book site. At first I thought this is not problem that I could just inform you and you would correct the problem. But since this is my THIRD ATTEMPT to claim what I have paid for and not received maybe I was wrong about Stone Accents Studio. If I do not hear from you this time I will be going to the BETTER BUSINESS BUREAU about your Boutique. I am always glad to pay for my purchases but I want to receive what I have paid for. Sincerely, Sue R. Keene at suerkeene@embarqmail.com
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Old 04-02-2008, 12:35 PM
tiza126's Avatar
tiza126 tiza126 is offline
SAS-y Gem
Join Date: Feb 2008
Location: Missouri
Posts: 349

I've had that problem at a different scrapping site, but never with SAS...and I've made quite a few purchases so far. I hope they get the problem resolved for you!
View my Blog

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Old 04-02-2008, 01:33 PM
nighty's Avatar
nighty nighty is offline
SAS-y Pearl
Join Date: Jul 2007
Location: Mannheim/Germany
Posts: 519

So Sorry, i can't imagine what happened,
but if you send a pm to janalyn
she will take care of the problem,
there must have gone something wrong,
that she hasn't got your message.
Das Licht am Ende des Tunnels kann auch ein Idiot mit einer Laterne sein
The light at the end of the tunnel, can also be an idiot with a lantern
nighty's gallery

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Old 04-02-2008, 02:00 PM
JenLin's Avatar
JenLin JenLin is offline
SAS-y Pearl
Join Date: Nov 2007
Location: Northern VA
Posts: 584

I can honestly say I'm sure your message is not being ignored and I'm so sorry you've had this problem and can understand your frustration. I have sent a copy of your message directly to the site administrators, and am sure that at least one of them will be in touch with you as soon as they read the message. I'm a designer here, and know of none of my customers that have had this problem, so can't imagine what happened?
JenLinDesigns Blog
Catch me here for news, freebies & updates!
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Old 04-02-2008, 02:53 PM
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janalyn janalyn is offline
SAS-y Diamond
Join Date: Jul 2007
Location: Grand Rapids, Michigan, USA
Posts: 4,751

I am not the one who actually get the emails but I would be happy to help. I will send you a PM after I look into the problem in your order.

I am sorry that you have had trouble getting a response.
* * * * * * * * * * * * * * *
Janalyn's Gallery

Janalyn's Place Blog
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Old 04-02-2008, 04:51 PM
Lori11941's Avatar
Lori11941 Lori11941 is offline
theStudio Picasso
Join Date: Aug 2007
Posts: 1,876

I'm sorry. I actually did have this problem forwarded to me by Julie on March 22nd, and I emailed you with links to get your file. I'm not at my own computer right this second, but when I get back to my own, I'll PM you with the email address it went to, just so you can check your spam folder to see what might have happened to my email. The email address it would have come from was sas-ygirl@embarqmail.com.

I also think I sent you an extra little coupon for your inconvenience, so when I get to the email, I can PM you that coupon code as well.
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