Go Back   theStudio > Welcome to theStudio! > Introduce Yourself!

Introduce Yourself! New to theStudio? Or been here a while but you've been lurking? Stop here and introduce yourself! Tell us how you got started in digiscraping or what you love about digiscraping - just anything you'd like to say! We'd love to welcome you to our community! Make sure to start a new thread so you don't get lost in a thread that is already there!! ;>)

Reply
 
Thread Tools Display Modes
  #1  
Old 04-02-2008, 12:28 PM
blessednana blessednana is offline
SAS-y Scrapper
 
Join Date: Jan 2008
Posts: 1
Angry UnHappy Customer

The following is a copy of my last contact letter to SAS. I would like to know if anyone else has ever had this problem with SAS.

This is my 3rd request!!!! On my order number #4255 I did not receive a download option for "Baby's First Year Template Kit" This is the first time I have ever had any problems downloading my purchases from any scrap book site. At first I thought this is not problem that I could just inform you and you would correct the problem. But since this is my THIRD ATTEMPT to claim what I have paid for and not received maybe I was wrong about Stone Accents Studio. If I do not hear from you this time I will be going to the BETTER BUSINESS BUREAU about your Boutique. I am always glad to pay for my purchases but I want to receive what I have paid for. Sincerely, Sue R. Keene at suerkeene@embarqmail.com
Reply With Quote
  #2  
Old 04-02-2008, 12:35 PM
tiza126's Avatar
tiza126 tiza126 is offline
SAS-y Gem
 
Join Date: Feb 2008
Location: Missouri
Posts: 380
Default

I've had that problem at a different scrapping site, but never with SAS...and I've made quite a few purchases so far. I hope they get the problem resolved for you!
__________________
~Tiza126~
View my Blog

Reply With Quote
  #3  
Old 04-02-2008, 01:33 PM
nighty's Avatar
nighty nighty is offline
SAS-y Pearl
 
Join Date: Jul 2007
Location: Mannheim/Germany
Posts: 532
Default

So Sorry, i can't imagine what happened,
but if you send a pm to janalyn
she will take care of the problem,
there must have gone something wrong,
that she hasn't got your message.
__________________
Das Licht am Ende des Tunnels kann auch ein Idiot mit einer Laterne sein
The light at the end of the tunnel, can also be an idiot with a lantern
nighty's gallery

Reply With Quote
  #4  
Old 04-02-2008, 02:00 PM
JenLin's Avatar
JenLin JenLin is offline
SAS-y Pearl
 
Join Date: Nov 2007
Location: Northern VA
Posts: 602
Default

I can honestly say I'm sure your message is not being ignored and I'm so sorry you've had this problem and can understand your frustration. I have sent a copy of your message directly to the site administrators, and am sure that at least one of them will be in touch with you as soon as they read the message. I'm a designer here, and know of none of my customers that have had this problem, so can't imagine what happened?
__________________
JenLinDesigns Blog
Catch me here for news, freebies & updates!
Reply With Quote
  #5  
Old 04-02-2008, 02:53 PM
janalyn's Avatar
janalyn janalyn is offline
SAS-y Diamond
 
Join Date: Jul 2007
Location: Grand Rapids, Michigan, USA
Posts: 4,813
Default

I am not the one who actually get the emails but I would be happy to help. I will send you a PM after I look into the problem in your order.

I am sorry that you have had trouble getting a response.
__________________
* * * * * * * * * * * * * * *
janalyn
Janalyn's Gallery

Janalyn's Place Blog
Reply With Quote
  #6  
Old 04-02-2008, 04:51 PM
Lori11941's Avatar
Lori11941 Lori11941 is offline
theStudio Picasso
 
Join Date: Aug 2007
Posts: 1,907
Default

I'm sorry. I actually did have this problem forwarded to me by Julie on March 22nd, and I emailed you with links to get your file. I'm not at my own computer right this second, but when I get back to my own, I'll PM you with the email address it went to, just so you can check your spam folder to see what might have happened to my email. The email address it would have come from was sas-ygirl@embarqmail.com.

I also think I sent you an extra little coupon for your inconvenience, so when I get to the email, I can PM you that coupon code as well.
__________________
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump


All times are GMT -5. The time now is 09:02 AM.