Go Back   theStudio > Welcome to theStudio! > About theStudio

About theStudio Learn about our scrappy home on the web, ask a question or grab a blinkie!

Reply
 
Thread Tools Display Modes
  #1  
Old 10-29-2009, 06:38 PM
Ambowife Designs's Avatar
Ambowife Designs Ambowife Designs is offline
theStudio Designer
 
Join Date: Aug 2007
Location: Temora, Country NSW, Australia
Posts: 16,863
Default Why the site is slow

yes the site is running slower than usual due to the increased traffic with the 50% off sale that is currently running as well as the Halloween Bash.

We appologise for the slow download speeds also, this is due to the same issue, so many customers downloading their purchases at the same time.
The site should be running faster when less traffic is coming in and out.

Thank you for your patience everybody


Tracy
Ambowife Designs
SAS Admin Team
__________________


~~ Tracy ~~
Studio Designer~Creative Team and QC Liason


Reply With Quote
  #2  
Old 10-30-2009, 08:11 AM
kimberkatt's Avatar
kimberkatt kimberkatt is offline
theStudio Party Girl
 
Join Date: Aug 2007
Location: Massachusetts
Posts: 10,130
Default

Well, that's a good thing then!! More people coming on over to join the fun here at SAS!!! Whoohoo!
__________________
Kimberly
Reply With Quote
  #3  
Old 10-31-2009, 04:28 AM
shabba's Avatar
shabba shabba is offline
theStudio Picasso
 
Join Date: Feb 2009
Location: Hoogezand (Holland)
Posts: 1,539
Default thanks!!!

Thanks for letting us know! I thought it was my pc that was slow again!
__________________

By sharonmin at 2009-06-12
Reply With Quote
  #4  
Old 10-31-2009, 04:34 AM
Ambowife Designs's Avatar
Ambowife Designs Ambowife Designs is offline
theStudio Designer
 
Join Date: Aug 2007
Location: Temora, Country NSW, Australia
Posts: 16,863
Default

The forum isn't too bad for speed right now it is mainly the store with our huge sale going on the customers are stampeding in and our server is running hot LOL. we should be okay on the forum though, fingers crossed
__________________


~~ Tracy ~~
Studio Designer~Creative Team and QC Liason


Reply With Quote
  #5  
Old 10-31-2009, 03:52 PM
shabba's Avatar
shabba shabba is offline
theStudio Picasso
 
Join Date: Feb 2009
Location: Hoogezand (Holland)
Posts: 1,539
Default Header

Well, I think the forum is a bit slower then usual, but that might be my pc then! But, all of a sudden the header is gone! So I can't go to the shop or the gallery....I don;t know how this happened. All I see is a little red X
in the left upper corner
__________________

By sharonmin at 2009-06-12
Reply With Quote
  #6  
Old 10-31-2009, 03:55 PM
kimberkatt's Avatar
kimberkatt kimberkatt is offline
theStudio Party Girl
 
Join Date: Aug 2007
Location: Massachusetts
Posts: 10,130
Default

Sharon, did you try clearing your cookies/cache? sometimes that fixes things... I think the forum is a little bit slow right now because of the Halloween Grab Bag Goodies every one is downloading...
__________________
Kimberly
Reply With Quote
  #7  
Old 10-31-2009, 04:09 PM
shabba's Avatar
shabba shabba is offline
theStudio Picasso
 
Join Date: Feb 2009
Location: Hoogezand (Holland)
Posts: 1,539
Default coockies

I don't really know how to do that without loosing my saved passwords on all kinds of sites....
__________________

By sharonmin at 2009-06-12
Reply With Quote
  #8  
Old 10-31-2009, 04:21 PM
pinkunicorn pinkunicorn is offline
theStudio Scribbler
 
Join Date: Oct 2008
Posts: 25
Unhappy Store is gone

The store seems to have crashed. I had items in my cart and I have been trying to checkout for over two hours.

Now, the server says "oops link broken". DD was hacked Thursday afternoon and RF, the site owner just emailed and said "the site is gone", could be 2 weeks b4 they can get back online.


So if SAS is offline b/c of increased traffic that's a good thing and will correct.

Divine Digital, on the other hand has been wiped out because of some unbelievably ugly ppl that think interfering w a scrapbook site is a joke.

Will SAS honor sale prices if we cannot check out?

pinkunicorn
Reply With Quote
  #9  
Old 10-31-2009, 04:31 PM
Ambowife Designs's Avatar
Ambowife Designs Ambowife Designs is offline
theStudio Designer
 
Join Date: Aug 2007
Location: Temora, Country NSW, Australia
Posts: 16,863
Default

Okay well I am thinking this is due to the huge traffic we have had over the past few days. and crossing my fingers that it is. I am sure we will honor the sale prices pinkunicorn But we should be back up and running in no time if it's just a traffic heart attack LOL
Sorry everyone for the disruption
__________________


~~ Tracy ~~
Studio Designer~Creative Team and QC Liason


Reply With Quote
  #10  
Old 10-31-2009, 07:43 PM
lovetocraftbetty lovetocraftbetty is offline
theStudio Artist
 
Join Date: Sep 2007
Posts: 268
Default

Tracy, thanks for letting us know about the store.
I was getting very frustrated until I came into the forum and saw this posting.

I have been trying to download my October 29th purchase for the past three days and still do not have all of my order downloaded. I have been able to get only 3 of 10 kits that I purchased.
Reply With Quote
  #11  
Old 10-31-2009, 07:55 PM
Ambowife Designs's Avatar
Ambowife Designs Ambowife Designs is offline
theStudio Designer
 
Join Date: Aug 2007
Location: Temora, Country NSW, Australia
Posts: 16,863
Default

I'm sorry Betty, the whole huge downloads and traffic all converged on us and the server blew a gasket. We should be up and running again smoothly by Monday and the sale will be extended. Everyone will get their downloads, the zip files have 35 days from date of purchase before they expire and even then we can adjust if you didn't manage to get them all. I really do feel your frustration, it's slow going from our side too.

Thank you all for your wonderful patience and understanding while we deal with this hiccough.

Tracy
__________________


~~ Tracy ~~
Studio Designer~Creative Team and QC Liason


Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump


All times are GMT -5. The time now is 01:07 PM.