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  #21  
Old 11-05-2009, 02:01 AM
thecharmed01 thecharmed01 is offline
SAS-y Pebble
 
Join Date: Aug 2009
Location: New Zealand
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Is this still an issue as I bought some stuff a few days ago and the invoice vanished... I didnt think to check here for an issue as everything looked fine oops...
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  #22  
Old 11-05-2009, 07:58 AM
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Ambowife Designs Ambowife Designs is offline
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Join Date: Aug 2007
Location: Temora, Country NSW, Australia
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Yes we are still having issues and the download links aren't working but the techies are working tirelessly to fix it and we are so so sorry hun
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  #23  
Old 11-06-2009, 12:25 AM
citygurl08 citygurl08 is offline
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Join Date: Sep 2008
Posts: 186
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i have been able to download most of my stuff, i have had a few issues with once i download i cant unzip the files.. i will complie my list when i am done and send it to you,,, now when i try to log in to the store i cant pull up my account info,,, plz help ,, ty in advance
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  #24  
Old 11-06-2009, 07:47 AM
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Domsnanny Domsnanny is offline
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Join Date: Sep 2009
Location: Adelaide,South Australia
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Ladies its not your fault its playing up xx
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  #25  
Old 11-06-2009, 04:03 PM
lovesart lovesart is offline
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Join Date: Oct 2007
Location: Texas
Posts: 237
Cool Can't find My Account

Does anyone know how we get to our accounts? In the store there is no link for My Account in the left column or at the top like it should be.

Sharon from Texas
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  #26  
Old 11-06-2009, 04:50 PM
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Cindyrelly Cindyrelly is offline
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Join Date: Feb 2008
Location: Central Florida USA
Posts: 419
Default You Should Have Access To Your Account Again

That section of the store has been restored and is back online
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  #27  
Old 11-06-2009, 06:32 PM
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kimberkatt kimberkatt is offline
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Join Date: Aug 2007
Location: Massachusetts
Posts: 10,169
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Whoohoo! Cindy, you're awesome!
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  #28  
Old 11-06-2009, 08:35 PM
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Cindyrelly Cindyrelly is offline
theStudio Artist
 
Join Date: Feb 2008
Location: Central Florida USA
Posts: 419
Thumbs up Awwww Shucks...

Thanks Kimberly I'm just glad I could help I really love SAS
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  #29  
Old 11-06-2009, 08:52 PM
thecharmed01 thecharmed01 is offline
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Join Date: Aug 2009
Location: New Zealand
Posts: 22
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Is there any idea when the speeds will come back up? I have downloads with 5 hours remaining on them
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  #30  
Old 11-06-2009, 09:11 PM
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Location: Massachusetts
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The slow downloads may be because everyone is in trying to download all of their stuff. Maybe wait until tomorrow, if you can, and see if that's any better.
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  #31  
Old 11-06-2009, 09:14 PM
thecharmed01 thecharmed01 is offline
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Join Date: Aug 2009
Location: New Zealand
Posts: 22
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Bother... I wish I had the luxury of time, but I was buying a couple of kits for a page for a friends baby who passed and I need to finish the pages for tomorrow.

I might have to find something somewhere else.. I am not that fast a scrapper otherwise I might have tried early in the morning.
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  #32  
Old 11-07-2009, 01:25 AM
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Ambowife Designs Ambowife Designs is offline
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Join Date: Aug 2007
Location: Temora, Country NSW, Australia
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Yes unfortunately even though I am trying to stagger the resetting of customer downloads so we don't have another crash it will effect the download speed with so many customers downloading at the same time. We are looking forward to the move to a faster server at the close of the month.
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  #33  
Old 11-07-2009, 08:46 AM
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makeyesup makeyesup is offline
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Join Date: Jul 2007
Location: Illinois
Posts: 2,591
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Thanks for all the time and effort put into this to get thing upline and going for all. You ladies rock.
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  #34  
Old 11-07-2009, 11:30 PM
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Ambowife Designs Ambowife Designs is offline
theStudio Designer
 
Join Date: Aug 2007
Location: Temora, Country NSW, Australia
Posts: 16,985
From the Piggy

Okay so I thought I better post an update and show my face in the forum LOL.
I am getting the emails out and resetting orders, very gently mind you cause we don't want a super slow download and crash again. Sooooo please if you don't hear anything by Wednesday email or pm me to give me a nudge about your order or contact the SAS customer Service email at [email protected]
I know a lot of you have already emailed but they get burried when there is something major like this and so many emails coming in. You will get your orders I just have to be gentle on the server till we get one that can handle us. We digiscrappers are pretty brutal when it comes to downloads from servers rofl!!!

Hang tight everyone
Tracy
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