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  #1  
Old 02-09-2010, 03:56 PM
porkchops_mom porkchops_mom is offline
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Join Date: Jan 2009
Posts: 16
Default Help, I'm missing links

I placed an order # 54819 & some links are missing & one is broken I used the contact us last fri but haven't heard anything
TIA,
Chris
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  #2  
Old 02-10-2010, 01:51 AM
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Toiny Toiny is offline
theStudio Owner
 
Join Date: Sep 2008
Location: Germany
Posts: 9,879
From the Piggy

Hi Chris,

Checking into it now! So sorry our contact us button is not working properly... it's on the fix-it list. You can also PM, or send me an personal email (my email is on the front page) as well.


Smooches,

Toiny
Quote:
Originally Posted by porkchops_mom View Post
I placed an order # 54819 & some links are missing & one is broken I used the contact us last fri but haven't heard anything
TIA,
Chris
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  #3  
Old 02-12-2010, 04:36 PM
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Ambowife Designs Ambowife Designs is offline
theStudio Designer
 
Join Date: Aug 2007
Location: Temora, Country NSW, Australia
Posts: 16,953
Default

Chris I just sent you an email from our customer service with a link to the missing download file. Please email me back if you are missing anything else from your order hun
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  #4  
Old 02-14-2010, 06:30 AM
karengrimwood karengrimwood is offline
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Join Date: Feb 2010
Posts: 47
Default help, I'm missing links

Hi there
I've got the same problem! Placed order on 5th February and sent 2 messages through the contact us page with no reply.
My order number 54980 included the Grandad Mega Kit but on the order info even though all the parts are listed there are no download links for any of the parts of this set.
Please help!
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  #5  
Old 02-14-2010, 07:19 AM
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Toiny Toiny is offline
theStudio Owner
 
Join Date: Sep 2008
Location: Germany
Posts: 9,879
From the Piggy

Hi Karen,

Thanks for posting! I have sent you an email at your registration address with a solution.

Let me know if it is to your liking.

Smooches,

Toiny

Quote:
Originally Posted by karengrimwood View Post
Hi there
I've got the same problem! Placed order on 5th February and sent 2 messages through the contact us page with no reply.
My order number 54980 included the Grandad Mega Kit but on the order info even though all the parts are listed there are no download links for any of the parts of this set.
Please help!
__________________
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my email
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  #6  
Old 02-19-2010, 07:44 AM
karengrimwood karengrimwood is offline
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Join Date: Feb 2010
Posts: 47
Smile

Thanks for your e-mail. A store coupon would be great - I'm sure it won't be difficult to spend!
karen
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